MapfreJet (NeoOnline Insurance Portal):

MAPFRE GENEL SİGORTA ran an inhouse host client system, which enabeled the agents to work directly on the core system to prepare proposals and issue policies. Mapfre is handling the agents network in this way in 46 countries worldwide,.As Mapfre General Insurance increased its volume in Turkey and reached 2.454 agents at the end of June, 2014. the need for a quicker and better solution rised up, but the investments should be comprehensive and fair.

Choosen Solution and Technical Description

After the local decision for NeoOnline, the international directors has been involved to the decision process. The main factor for this solution has been the simple integration to the running system, and the key principle of the application: Minimum input, quick sales, maximum user and customer satisfaction. On the other hand, the security and stabibility of the cloud solution has been ensured by the MS Azure platform and the trusted MS SQL database. Currently 2.400 agents (together with the subsidiaries in total 3.117) with 3.590 users are using NeoOnline, the insurance agents portal of Neosinerji.

Advantages of Using NeoOnline As a Cloud Computing Solution at Mapfre General Insurance

MAPFRE GENEL SİGORTA has registered following benefits by using NeoOnline:

– the durance of creating a proposal and a policy decreased 1min

– agents are able to sell and collect payments from mobile devices

– happiness of customers and satisfaction of agents increase

– agents send proposals and policies directly via email and manage the communication through the MS Azure platform

– workflows and information flows speed up

– agents can manage and track all version of proposals from any device on a secure cloud solution based on MS Azure infrastructure

– the headquarter and the regional offices track the performances of their agents with dashboards, tables or smart maps in real time

– costs, e.g. software licensing, hardware and operational costs, will decrease for the agents

– using a cloud solution is the first step for the upcoming e-signature and e-policy era

– as NeoOnline supports multi languages , international headquarter can use the platform

– by using state of the art standards, the portal fits information security standards

– the friendly use accelerates the adaptation of the new agents

– as Mapfre Genel calls their portal “MAPFREJET” it supports the brand