NeoOnline Insurance portal: Boost of sales in Aegon’s agents network

Aegon used to have a inhouse interface for the agents network. The detailed interface of the core system was slowing the sales down and the administration of proposals and policies took long time. The need for a quicker and better solution rised up, but the investments should be comprehensive and fair. So, Aegon decided to look for a secure, scalable and flexible cloud solution to improve the sales process. After detailed market research the decision has been made on NeoOnline, a cloud solution of Neosinerji on MS Azure platform with a MS SQL database.

Quote of Ms. Özge Büyükuğurlu – CIO&COO at AEGON Retırement and Life, Turkey

“We choose to work with Neosinerji and move to cloud systems to provide a centralized system to support agencies meanwhile improve our progresses. With the help of online systems we also replaced fax, logistics and other paper-based needs so that our costs decreased and efficiency increased.

Neosinerji’s portal let total 133 active agencies and 250 agency mediators to prepare their proposals, complete their policy and collection operations online without any device dependency and with no boundaries. The plan is to increase the number of agency mediators up to 500 till the end of this year. Aegon agencies also can get reports on client score carts, customer representative performance as well as a document system to manage their documents.

Aegon Turkey always utilizes the technology for operational excellence, in this scope our cloud based portal let faster, easier and more effortless processes than ever to complete daily tasks for our agencies.”

Advantages of Using NeoOnline As a Cloud Computing Solution at Aegon

Aegon has registered following benefits by using NeoOnline:

– the durance of creating a proposal and a policy decreased to 1min

– agents are able to sell and collect payments from mobile devices

– happiness of customers and satisfaction of agents increase

– agents send proposals and policies directly via email and manage the communication through the MS Azure platform

– workflows and information flows speed up

– agents can manage and track all version of proposals from any device on a secure cloud solution based on MS Azure infrastructure

– the headquarter and the regional offices track the performances of their agents with dashboards, tables or smart maps in real time

– costs, e.g. software licensing, hardware and operational costs, will decrease for the agents

– using a cloud solution is the first step for the upcoming e-signature and e-policy era

– as NeoOnline supports multi languages , international headquarter can use the platform

– by using state of the art standards, the portal fits information security standards

– the friendly use accelerates the adaptation of the new agents